Privacy Policy
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The type of personal information that we collect
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Details regarding your vehicle (for example, registration, make and mileage)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for any of the following reasons:
• Making booking appointments
• Contacting you regarding any present, past or future appointment
• Storing and maintaining a service history of your vehicle(s)
• Sending digital invoices and/or receipts
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our office on 01978 365155
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest
How we store your personal information
Your information is securely stored through encrypted and password protected means.
Your data protection rights
Under data protection law, you have rights including but not limited to:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact using the email address: ‘accounts@landdbrothers.co.uk’ if you wish to make a request.
How to file a complaint
If you have any concerns about our use of your personal information, you can make a complaint to using the following contact methods:
Email: accounts@landdbrothers.co.uk
Telephone: 01978 365155
You can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113